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Our FAQ Database


   About Us

Q. Are all products in your website silver?  

A. Yes, all of our products are genuine 925 sterling silver. 

Q. Are you a manufacturer and where are you located?  

A. Yes. We are a turkish silver jewelry manufacturer, wholesaler & exporterOur all products are manufactured by our own factory and also other factories having high quality standarts in Turkey. Our factory and offices are located at: Mimar Hayrettin Mahallesi Gedikpasa Cd. Omur Pasaji No: 3/315 Fatih, Istanbul, TURKEY. 


   About Our Website 

Q. Can I order retail from your website?  

A. No. You can order only wholesale. We do not sell retail from our website.

Q. Why can't I see your wholesale prices?  

A. You have to be create an account to see prices.

Q. What is the minimum order quantitiy? 

A. Minimum order quantity (MOQ) is 5 pieces for every single product.

Q. What is the minimum order amount?  

A. Minimum order amount must be at least $750.

Q. Why can't i order less than 5 pieces for each jewelry & less than total 750,00 USD?  

A. This answer depends on the factory capacity principally, but an order can start from 5 to 15 pieces for the same design. This is the minimum acceptable. Under this quantity the price by piece will be too high. We explain, one worker can produce 2 pieces of one design in 1-2 days (example) and this same worker can produce 50 pieces of this same design in just 3-4 days.

Q. How can I pay through your website?  

A. Credit Card, Bank Wire Transfer, Western Union, T/T Payment, Moneygram, PayPal.

Q. How to get any discount for your website?  

A. You can see below our discount rates. These coupon codes entry field will only show during checkout if you place order from our website. If you are a very big buyer, please contact us for a special discounts. 

Total Order Discount Coupon Code
$750 - $1'000 US --- ---
$1'000 - $2'000 US 5% Discount THEIA-DIS1
$2'000 - $3'000 US 7,5% Discount THEIA-DIS2
$3'000 - $4'000 US 10% Discount THEIA-DIS3
$4'000 US and above 15% Discount THEIA-DIS4



Q. How to order wholesale silver jewelry? 

A. Please check our how to order page for more details.

Q. How many days will it take to receive my package?  

A. Production time is 8-12 business days & International shipping is 2-3 days.

Q. How can i specify the types of plating of products that I order online?  

A. Minimum order quantity (MOQ) is 5 pieces for every single product. But you can add the products with variation like 2 pcs rose gold, 2 pcs rhodium and 1 pcs gold plated to your cart. 

Q. How can i specify the ring sizes for my rings that I order online?  

A. You will see box option for ring sizes on product pages. You can type here the sizes that you want. You can order only 6-7-8-9 US Sizes for our ring models. You can always check and learn international standard ring sizes.

Q. Do you have any stock products?

A. Please contact us for more information about it.

Q. Do you accept custom made silver jewelry design? 

A. We make custom design development for your models & designs. For more details please feel free to contact us.



Q. Are all your silver jewelry Handmade?

A. Yes, all of our silver jewelry are turkish handmade. And all products producing in Turkey.

Q. Is the craftmanship always high quality?

A. We have always been the cradle of high-quality craftsmanship for silver jewelry. Wholesale 925 silver jewelry is produced by a technical process, however it is possible to provide good hand finishing in the final production phase and improve the quality of the jewelry. Good craftmanship increase the price of piece but you will always buy high-quality with cheap wholesale prices from our website.

Q. Are all your silver jewelry 925 Sterling Silver? 

A. Yes, all our silver jewelry are 925 Sterling Silver.

Q. Are all your silver jewelry stamped with ''925''? 

A. Yes, all our silver jewelry is stamped with “925”.

Q.  What kind of stones you use for silver jewelry? 

A. We use some cubic zirconia and semi precious stones for our silver jewelry. Cubic zirconia also called “synthetic stone” is a material created through a chemical process to give this stone a true color, great shininess and a solid structure.

Q. Are CZ Stone or Gemstone options limited for your silver jewelry? 

A. Yes, you can see all available stone color options on image of products on our website.

Q. Can you produce your silver jewelry with real stones?

A. Wholesale sterling silver jewelry made with real stones like aquamarine, tourmaline, ruby and sapphire would be quite expensive and we don't produce any jewelry with these kind of real stones.

Q. Are all your silver jewelry Nickel and Lead free? 

A. Our 925 sterling silver jewellery conforms to International, European and American legislation regarding lead, nickel and heavy metal content. Our products are regularly tested to ensure compliance with these laws.

Q. Why does 925 sterling silver jewelry tarnish? 

A. Sterling silver jewelry is 92.5% silver and 7.5% other metals. It's the other metals, primarily copper, that make sterling silver to tarnish. The other metals reacts to moisture and sulfur in the air, causing the sterling silver tarnish. Sterling silver jewelry tarnishes faster in areas with high humidity and air pollution.

Q. How to prevent your sterling silver jewelry from tarnishing? 

A. Keep your silver jewelry clean and dry them by using cloths, cleansers, and jewelry bags, among other things. Wear your silver jewelry after you have completed your beauty regimen and take it off when you arrive back home. Do not wear your silver jewelry while cleaning, swimming and taking a shower.

Q. How do you clean silver jewelry?

A. To clean Lightly tarnished silver jewelry items, wash in warm water with phosphate free mild soap, rinse and dry thorougly with a soft cotton cloth. And please take your Heavily tarnished jewelry to a jeweler for professional help.


   Custom Jewelry

Q. Do you accept custom made jewelry design?

A. Yes for only 925 sterling silver jewelry products. For silver jewelry, we handle custom design developments. First of all, you must provide your designs (as image, drawing) including all necessary sizes to us.

1st Option: To order 1 piece sample for your design; 

-There is an initial overhead to be borne for design and mould charges and this will be added to the price tag of the first piece. Average cost of any design & mould charges is changing 35,00-150,00 USD. 

2nd Option: To order minimum 50 pieces or more;

-If the initial order for wholesale silver jewelry is a large one (more than 50-100 pieces depends on model), this initial charge is spread over a large volume and therefore does not increase the cost per piece. So, you don't pay the cost of design and mould.

Please contact us with full details to obtain more information.

Q. Why is the first piece priced high?

A. One of the main reasons is explained in (1st Option) above and involves the initial design and mould charge.Subsequent orders for the same design will use the same mould and therefore be sold at a lower price. In many cases the buyer, would first order a single piece, then place a wholesale order after receiving the first piece. In such a case the seller would have to protect himself from a situation where the buyer buys only the first piece from him and then looks for another seller to place the final order. The seller would thus like to recover all initial overheads from the first piece itself.

Q. Why does the price fall as the volume of order increases?

A. Large orders of wholesale silver jewelry provide the economies of scale for manufacturer. After we created the design and mould, production is much easier as the design and moulds can be reused to manufacture the jewelry. We do the production of the same design multiple times thus reducing the chances of breakages and other losses. In cases where the wholesale silver jewelry also includes high-quality gemstones or cz stones, we gets a better price when bulk purchases are made. All these factors combine to enable we provide a better price to the buyer as the volume of the order increases.

Q. How long does it take to make custom silver jewelry?

A. We are very experienced in computer aided jewelry design and manufacturing (CAD/CAM). The design phase requires approximately 5-7 business days. Upon finalization of design and customer approval of CAD renderings (photo realistic images), the design goes to production and it takes approximately 15 business days to build and finish the piece.

Q. Can you put my logo or brand name on all jewelry i ordered from this website?

A. Yes, we can put your logo or your brand names on all products. Please just send us the image of logo or brand name with Email or WhatsApp before placing order.



Q. Which company do you use for shipping? 

A. We use FEDEX, DHL and EMS for our packages. Shipping time with (FEDEX or DHL) will be around 2-3 days depending on your location. And Shipping time with (EMS) will be around 10-15 days to EMS Countries.

Q. How to package products for shipping?

A. Each piece packing in a opp bag and all pieces put in one durable plastic box.

Q. Which countries do you ship to?

A. We ship to all countries. 

Q. Do prices include customs taxes and shipping? 

A. No. These taxes and fees are not included in the product price.

Q. Do I have to pay import taxes for my order? 

A. Sometimes your package may be subject to Import duties, taxes and charges. International buyers are fully responsible for any additional fees imposed by customs, including any tariffs and duties. Customs policies and taxes vary widely from country to country. Please contact your local customs office for more informations.

Q. How much does the shipping cost?

A. Shipping cost will be calculated automatically depends on country and weight of package during checkout process on our website.